IT Graduate · Business Analyst · Hamilton, NZ

Rehan
Fernando

Recent IT graduate with hands-on business analysis experience at Gallagher. I bridge the gap between technical teams and stakeholders — and I give 100% to everything I do.

50%+
Faster documentation at Gallagher via AI workflow initiative
2+ yrs
Customer-facing experience across high-volume environments
B.App.IT
Bachelor of Applied Information Technology — Wintec 2025

Originally from Sri Lanka, I discovered a passion for technology and gaming at a young age — and that competitive drive has never left me. Whether it was esports, sport, or academics, I've always given 100% to everything I do with a genuine can-do attitude. I moved to New Zealand to pursue my Bachelor's degree at Wintec and have loved it ever since, building a career in IT while staying active both physically and competitively.

I was a professional esports player — competing in Fortnite, Rainbow Six Siege, and Sim Racing at a national level in Sri Lanka. I came 3rd in Sri Lanka at the SLT Esports Championship, won the SLT Inter-School Esports Championship captaining my team to first place, and took home a Logitech Sri Lanka esports title. Today, I channel that same competitive energy into physical sport and fitness — I currently play Division 3 football at Hamilton Northern United and love working out. Away from the pitch, I'm a huge F1 fan, enjoy watching football, and love go-karting and driving.

In my professional life, I bring the same intensity. I pick things up fast, communicate clearly, and always aim to contribute from day one. I'm excited to grow my career in a role where I can make a real impact.

🎮
Esports
3rd in SLT Esports Championship · 1st at SLT Inter-School Esports · Logitech Sri Lanka winner · Fortnite, R6 Siege, Sim Racing
Sport & Fitness
Division 3 football at Hamilton Northern United · passionate about working out · F1 fan · go-karting & driving
💼
Work Ethic
Can-do attitude · gives 100% to everything · fast learner · competitive mindset · moved to NZ to build a career in IT

Gallagher

Business Analyst Intern

Aug – Nov 2025 · Hamilton, NZ

Featured

Embedded within the Information Services team at one of New Zealand's most recognised technology companies, contributing to ITSM workflows, requirements gathering, and process documentation across a large corporate environment.

  • Used Excel and SQL to analyse standard change datasets — identifying missing records and documentation gaps to improve data quality.
  • Gathered technical requirements from stakeholders and produced Standard Operating Procedure documents used across the IS team.
  • Logged, tracked, and managed service requests via an ITSM ticketing system, gaining direct exposure to enterprise IT operations.
  • Assisted in resolving minor technical issues, escalating appropriately while keeping users informed throughout.
  • Delivered a live demonstration on AI tools for documentation — reducing turnaround time by more than 50%.
  • Worked within Agile and change management frameworks using JIRA and Confluence with cross-functional teams.
SQLExcelJIRAConfluenceITSMAgileProcess DocsStakeholder Comms

Other Roles — click to expand

Popeyes

Front of House & Back of House

Mar 2025 – Present

Working in a high-volume fast food environment handling both customer-facing service and kitchen operations.

  • Delivered efficient service handling multiple customer requests simultaneously with clear communication.
  • Worked across both front and back of house, adapting quickly to wherever the team needed support.
  • Maintained quality and speed standards during peak periods in a collaborative team environment.

Keg Room Rototuna

Waiter & Bartender

May 2024 – Present

Building genuine relationships with a regular customer base in a hospitality setting, delivering attentive service.

  • Built rapport with regulars through consistent, attentive service — making every guest feel welcome.
  • Stayed composed and organised during busy periods, managing competing priorities without letting standards slip.
  • Developed strong communication and interpersonal skills through daily customer interaction.

KFC Rototuna

Front of House

Mar 2023 – May 2024

Demonstrated punctuality, reliability, and a consistent work ethic in a fast-moving operational environment from the start of my time in New Zealand.

  • Served customers efficiently in a fast-paced environment, maintaining quality and speed.
  • Demonstrated strong reliability and punctuality throughout the role.
  • Developed foundational teamwork and customer service skills.

Business Analysis

Requirements ElicitationProcess DocumentationGap AnalysisStakeholder EngagementChange ManagementITSMAgile DeliveryJIRAConfluence

Data & Reporting

SQLExcelPower BIData AnalysisBig Data AnalyticsDashboardsData Quality

Technical

PythonJavaC#SQLNetworking & TCP/IPCyber SecurityActive DirectoryWeb DevelopmentSoftware Testing

Interpersonal

Clear CommunicationActive ListeningCalm Under PressureCollaborativeFast LearnerDetail-OrientedEmpathy

Other Qualifications — click to expand

2021

Sri Lanka Institute of Information Technology

Certificate in Python 3 Programming

Completed a structured certificate programme in Python 3 programming, covering fundamentals of programming logic, data structures, functions, and object-oriented principles.

2019 – 2020

AMDT School of Creativity

Foundation Diploma in Arts and Design

Studied foundational principles of visual design, composition, and creative thinking. This background gives me an appreciation for user experience and visual communication.

2006 – 2019

Lyceum International School, Sri Lanka

Cambridge GCSE O Level & A Level — British Syllabus

Completed the full Cambridge British syllabus from primary through to A Levels at one of Sri Lanka's leading international schools.

A selection of projects I've built — from full-stack web apps to Android mobile applications.

Carlton homepage Carlton featured collection Carlton shop page Carlton product detail Carlton checkout

Carlton — Watch E-Commerce Website

A luxury watch e-commerce site built with a friend, featuring a curated shop with Men's, Women's and Pocket watch categories, individual product pages, and a full checkout system with shipping address and secure card payment.

HTML/CSSJavaScriptE-CommerceTeam Project
Quick Response home Quick Response who to call Quick Response police confirmation Quick Response add contact

Quick Response App

An Android app for children who feel unsafe at home or in care. The child answers simple yes/no questions guided by Kauri the Kākāpō mascot, and is directed to call Police, Ambulance, or a trusted contact with one tap.

AndroidJavaMobile AppUniversity Project
Information app home Learn about escorting expanded Learn more detail Navigation drawer

Kauri Information App

A companion Android app for parents and caregivers in the Oranga Tamariki system. When a caregiver receives notice that a child will be uplifted, the app helps them understand escorting, their legal rights, the process, and who to contact — with an interactive quiz and links to official resources.

AndroidJavaMobile AppOranga TamarikiUniversity Project
+ Add project

Let's work
together

I'm actively looking for roles in business analysis, IT operations, or data. Open to graduate positions, contracts, and internships across New Zealand.